SAP SD-Senior

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SAP Service Management Senior Consultant Level     Experience: 3-7 Years     About Global Delivery Services   Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.   Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.   Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.   Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.   Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.     The Opportunity

As a Senior Consultant in SAP S/4HANA Service and Customer Service, you will be responsible for driving excellence in service management across the organisation. Your role will involve configuring and deploying SAP Service modules, ensuring their optimal alignment with business objectives to support enterprise-wide growth. You will actively participate in continuous improvement initiatives, collaborate closely with cross-functional teams, and provide subject matter expertise to deliver impactful solutions. This opportunity is tailored for professionals with substantial experience in SAP service management, possessing the ability to support key projects, advise stakeholders at various levels, and foster an environment of innovation and high performance.

Your Key Responsibilities

Lead the Service Management module by leveraging SAP S/4HANA's advanced functionalities to enhance organisational productivity and drive long-term business growth. Manage the creation and validation of comprehensive functional specifications for key business initiatives, ensuring alignment with strategic organisational objectives. Evaluate and optimise business processes to ensure successful project delivery and facilitate effective knowledge transfer across the enterprise.

Skills and attributes for success

Extensive expertise in SAP S/4HANA Service and Customer Service modules. Comprehensive understanding of service-oriented business processes including in-house repair, field service repair, workshop repair, service contract-based repair, and execution order procedures. Advanced knowledge of service quotations, service contracts, service orders, service order confirmation, maintenance service orders, and recurring services. Demonstrated experience as a Lead in at least one SAP S/4HANA Service implementation project. Strong proficiency in cross-topic integration with FICO, SD, MM, PM, CATS, and related modules. Proven ability to troubleshoot and resolve issues pertaining to service management systems. Exceptional