Change Management Manager

The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received . 2019878 - Change Management Manager The application window is expected to close on: August 28, 2026 Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. This role is remote and can be performed from anywhere in the U.S. Meet the Team Cisco’s Commerce Operations Enablement (COE) team is part of the broader Commerce Operations organization, dedicated to delivering frictionless commerce operations at scale. We support Cisco’s customers, partners, sellers, and renewal managers across hardware, software, services, and buying programs. Our culture celebrates talent and teamwork, driving innovation and operational excellence to enhance the commerce lifecycle experience.

As a Leader in Change Management within Commerce Operations Enablement, you will assess and manage the impacts of changes across the Commerce Lifecycle—from Offer Design through Pre Sales, Post Sales, and Renewals. You will collaborate with cross-functional teams including Acquisition, Sales, Partner, Operations, and IT to build and implement scalable change management enablement solutions. Your role will involve driving engagement, influencing stakeholders, analyzing data, and delivering outstanding enablement experiences that improve operational efficiency and customer happiness You will also lead project planning, execution, and communication, ensuring alignment with business strategy and success metrics. Key responsibilities include: Partnering with internal and external stakeholders to motivate change management enablement across multiple functions. Assessing and recommending solutions for new or enhanced commerce capabilities. Developing and delivering educational sessions and documentation for partners and internal teams. Leading strategy and execution for licensing offer/product/feature migrations and adoptions. Managing project plans, risks, communications, and success metrics. Serving as the subject matter expert and primary contact for Commerce Operations enablement.

5+ years of experience in change management, operational enablement, or related roles, preferably within commerce or technology organizations. Demonstrated ability to lead cross-functional teams and manage sophisticated projects with multiple stakeholders. Proven experience analyzing data to drive business outcomes and advise management strategies. Strong communication skills with the ability to influence and collaborate across diverse teams and virtual environments.

Bachelor’s degree in Business, Management, or a related field (or equivalent experience). Experience with Cisco Commerce Lifecycle processes, policies, and business rules. Familiarity with CCW, CCWR, EAWS, EAMP tools and platforms. Proficiency in project management methodologies, including PMBOK and Agile/SAFe frameworks. Skilled in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and collaboration tools such as Webex, Quip, SharePoint, Smartsheet, Jira Align, and Jira Cloud. Experience in creating and delivering training content, including video recording and editing. Strong interpersonal skills and ability to communicate with influence at all organizational levels. Why Cisco?  At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and