System Reliability & Support Specialist - Production Support

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Systems Reliability and Support Specialist within PNC's Site Reliability Engineering Center, you will be based in within one of PNC's IT Hubs: Cleveland, Ohio; Pittsburgh, Pennsylvania; Denver, Colorado, Birmingham, Alabama; Dallas, Texas or Phoenix, Arizona. Roles and Responsibilities: • Vulnerabilities Management • Incident Management • Installing and renewing certifications • Working with Windows and Linux • Configuring servers to new standards • Ensuring projects are completed by target dates from start to finish Technical Skills Required: • Production Support • Operating systems upgrade for Linux and Windows servers • Dynatrace / Logscale • Jira/Confluence (nice to have) • Service Now (nice to have) • SQL/ETL – (SQL server installation and queries) / (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting) PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards. Performs maintenance, including installation of patches and upgrades. Incident detection, resolution and/or escalation. Participation in root cause analysis and correction resulting in prevention. Monitors systems availability, performance, and capacity against baseline metrics and reports trends. Develops in depth knowledge of supported systems and applications. Performs application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, IT Documentation, Process Improvements, Release Management, Self Motivation, Software Solutions, Team Communication, User Experience (UX) Design Competencies Analytical Thinking, Application Maintenance, Application Programming Interfaces (API's), Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Packaged Application Integration, Software Reliability Management, System Development Life Cycle, Technical Troubleshooting Work Experience Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience