Sr. Manager, Engineering - Account Provisioning and Settings

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Senior Engineering Manager on the Account Provisioning and Settings team, you will support and build new features for our high-volume, low-latency account entitlements and settings. You will lead a team of backend engineers and own aspects of delivery of the new features and modernization of existing architecture. You will coordinate with other engineering managers and teams to deliver end-to-end value across the product stack. You will also work with various key stakeholders of software development for assembling an engineering roadmap to support the company's vision. The engineering manager will act as a people manager, hiring manager, technical leader and delivery manager. You will be the point of contact and responsible for driving clarity and execution across the teams you will be in the closest collaboration with. You will also coordinate and work with other departments within and outside your organization to ensure project completion and the use of best practices. This position is a people manager role reporting to the Director, Engineering.

Execute our product roadmap using agile practices Build and maintain a set of highly scalable, performant and high availability services Work with partner teams to build solutions that meet the needs of many teams Work with Product Management and other key stakeholders to build the next generation of services that meet current and future Company needs Be data driven and push for making decisions based on telemetry Mentor and grow the team Demonstrate ownership and holistic thinking for platform components that span end-to-end experiences across customer purchase through their product usage and retention Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic BS or Masters degree in CS, EE or equivalent experience 8+ years of combined hands on software development, technical leadership, and project leadership experience in an Object Oriented, distributed high scale services environment Experience designing and delivering globally available REST and/or grpc APIs and backing data that can be used by many teams at scale Experience driving cross-team initiatives, including incident management, RCAs, and systemic reliability improvements Preferred Strong communication skills with the ability to explain complex technical issues to both technical and non technical audiences Experience leading 8+ developer teams Strong collaboration skills across a diverse set of stakeholders spanning product, engineering, operations, support, and the field; accounting for a wide range of needs in technical solutions Experience with cloud platforms (Azure, AWS, GCP, etc) Experience with advanced web applications and Test-Driven development Experience with large complex data ecosystems and data quality and