Manager - IT Support (FP&A)

Company: Marsh Corporate Description: Job Profile Description: Application Support Analyst (Level E ) What is in it for you: You will be joining the Application Support Team for the Finance Strategic Insights Group, responsible for supporting the Financial Applications used by Marsh FP&A. You will also be responsible for the management of the financial reporting (data governance) hierarchies and managing access to Financial Systems. We will count on you to: Act as first line product support for the Planning and Reporting Applications and the Salary Planning Capture System (SPCS) Review and triage support items for other applications used by Marsh FP&A Monitor the Ticket Log, ensuring all incidents and requests are addressed within assigned SLA Prepare monthly ticketing reporting, identifying repetitious issues Deliver the daily, monthly and quarterly support activities as assigned, such as data copies, month end close, forecast close Manage all Data Governance requests and communications, partner with Data Governance team to review and correct issues Work closely within a small team of product support analysts Maintain training documentation and provide training to FP&A colleagues on how to effectively use the Financial Systems functionality Maintain existing process documents and templates and create new documentation as required What you need to have: Strong Excel skills a must. Meticulous attention to detail and ability to work independently. Experience working in a support roll a strong plus. Ability to balance participation in special projects with daily deliverables (time management). Excellent documentation skills. Ability to work with a global and diverse colleague base across multiple time zones. Knowledge of the MMC financial reporting hierarchies strongly desired. Knowledge of how to utilize AI to support FP&A a plus. Specialist knowledge of Oracle Essbase & Planning strongly desired. PowerPoint and other platforms. Lead the ideas when it comes to machine learning and AI. Responsible for communicating complex data in a simple and actionable way.

For Posting We are seeking a talented individual to join our Application Support Team for the Finance Strategic Insights Group, responsible for supporting the Financial Applications used by Marsh FP&A. This role will be based in Gurugram, India. This is a hybrid role that has a requirement of working at least three days a week in the office. You can expect to be part of a dilligent team responsible for the management of the data governance of the financial reporting hierarchies and managing access to Financial Systems . Finance Application Support Specialist ​ We will count on you to: Act as first line product support for the Planning and Reporting Applications and the Salary Planning Capture System (SPCS). Review and triage support items for other applications used by Marsh FP&A Monitor the Ticket Log, ensuring all incidents and requests are addressed within assigned SLA Prepare monthly ticketing reporting, identifying repetitious issues. Deliver the daily, monthly and quarterly support activities as assigned, such as data copies, month end close, forecast close Manage all Data Governance requests and communications, partner with Data Governance team to review and correct issues Work closely within a small team of product support analysts. Maintain training documentation and provide training to FP&A colleagues on how to effectively use the Financial Systems functionality Maintain existing process documents and templates and create new documentation as required. Lead the ideas when it comes to machine learning and AI. Responsible for communicating complex data in a simple and actionable way ​ What you need to have:       ​Candidate should be a IT/Business Degree holder Minimum 5+ years of experience in managing applications for Finance Transformation projects. Excellent Excel skills. Good communication skills with the ability to engage,