People Services Specialist (12 months fixed term contract)

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role We are looking for a People Services Specialist to join our team. This is a Hybrid (Ramat Gan) role, reporting to the Senior Manager, People Operations EMEA in the People & Culture department. This role supports our global People Services team and employees around the world by transforming regional processes, enhancing operational efficiency, and delivering exceptional support across the employee lifecycle.This is a 12 months fixed term contract.

What you’ll do (Role Expectations)

• Provide a frustration-free employee experience through operational excellence and timely inquiry management

• Operate as primary resource for employee requests through internal ticketing system (ServiceNow)

• Manage daily administration of employee data in our internal HRIS and various support systems

• Support cross-functional programs between operations, payroll, and internal P&C teams, while creating opportunities to transform current processes

• Assist in the transformation of the People Ops department through project-based initiatives as the organization continues to scale

Who You Are (Success Profile)

• You are customer-obsessed, dedicated to delivering seamless, high-touch support across all employee interactions.

• You are a problem-solver who enjoys optimizing operational workflows and resolving complex HR inquiries efficiently.

• You operate with urgency, balancing high-volume inquiry management with thorough attention to detail.

• You are a high-trust collaborator, building strong cross-functional partnerships to drive operational alignment.

• You are resilient and adaptable, thriving in a growing global environment where process evolution