Administrative Supervisor

Opportunities with Reliant Medical Group , part of the Optum family of businesses. Join a community-based, multi-specialty, physician-led organization where you will work with talented peers on a common purpose: improving the quality, cost and experience of health care. Here, we focus on delivering the best patient care, rather than volume. Through innovation and superior care management, we support patients and your well-being as a team member. Join a team at the forefront of value-based care and discover the meaning behind Caring. Connecting. Growing together.

Details: Primary Location: 5 Neponset St, Worcester MA. Coverage required at 8 other Reliant Medical Group Sites Schedule: 40 Hours per week. Monday - Friday between 7:00am & 5:30pm Primary Responsibilities: The duties listed below are intended only as illustrations of the various types of work that could be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment. Oversees Daily Department Activities: Monitors workflow to maintain productivity and quality standards, addressing any issues that arise promptly Coordinates Staffing and Manage Attendance: Coordinates staffing schedules and manage the attendance of direct reports. Makes necessary adjustments to the schedule to ensure adequate coverage at all times, minimizing disruption to lab operations Employee and Performance Management: Manages timecards and attendance records, ensuring accurate and timely documentation. Conducts staff evaluations, providing feedback to support professional growth and accountability. Collaborates with the laboratory manager in recruiting, correcting, and releasing employees within the processing and/or client services departments, providing performance and behavior-based input to ensure the team meets the organization's standards Training and Development: Schedules and provides training structure for new employees, ensuring they are well-versed in lab protocols and procedures. Provides ongoing training and development opportunities for existing staff to maintain high performance and compliance with standards Leadership and Role Modeling: Act as a role model and leader for all lab staff, demonstrating professionalism and adherence to best practices. Serves as a resource for team members, providing guidance and supports as needed. Takes a proactive role in addressing and resolving concerns. Utilizes strong problem-solving skills to manage conflicts and ensures smooth operations Customer Service: Provides exceptional customer service by effectively communicating with patients, healthcare providers, and other stakeholders. Addresses and resolves inquiries and complaints promptly and professionally, ensuring a positive experience and maintaining the organization's reputation for quality service Duties integrated into all job functions: All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing job responsibilities, and conducting themselves professionally, courteously, and respectfully toward fellow employees, physicians, and patients Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading, or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor Performs all duties in a manner that promotes and supports the Core Values of the organization Integrates Lean principles, practices, and tools to improve operational efficiency, reduce costs and increase customer satisfaction Must follow written and oral instructions and complete routine tasks independently Complete all compliance training, including but not limited to