OSS Telecom Presales Solution Architect

Prodapt is the largest specialized player in the Connectedness industry. As an AI-first strategic technology partner, Prodapt provides consulting, business reengineering, and managed services for the largest telecom and tech enterprises building networks and digital experiences of tomorrow. A ServiceNow-invested company, Prodapt has been recognized by Gartner as a Large, Telecom-Native, Regional IT Service Provider. A “Great Place To Work® Certified™” company, Prodapt employs over 5,000 technology and domain experts across the Americas, Europe, India, Africa, & Japan. Prodapt is part of the 130-year-old business conglomerate The Jhaver Group, which employs over 32,000 people across 80+ locations globally. Pre-sales Solution Architect is the commercial and technical bridge between Prodapt's AI-native product portfolio and its telecom enterprise customers across the EU and US markets. Partly hardcore pre-sales engineer, partly domain authority, this role turns customer pain into winning solution narratives - grounded in deep telecom functional knowledge (BSS/OSS capabilities, TM Forum processes), technical precision (information models, APIs, network technologies), and a sharp grasp of the business value being unlocked. They are the voice of feasibility in the sales cycle and the voice of the customer back into the product team. Responsibilities • Lead technical discovery with enterprise telecom clients - map pain points to product capabilities and define the solution  scope. • Architect end-to-end solution designs across Prodapt AI-native platforms, integrating with customer BSS/OSS landscapes. • Own the response to RFPs, RFIs, and PoC requests; produce solution blueprints, architecture diagrams, and value case documents. • Deliver compelling technical demonstrations and proof-of-concepts that translate product capabilities into measurable customer outcomes. • Articulate business value: build ROI models, TCO analyses, and benefit realization frameworks tailored to each customer context. • Act as the feedback loop from market and pre-sales back to Product Architect - surface unmet needs, competitive gaps, and feature requests. • Collaborate with delivery and engineering teams to ensure solutions are buildable and transition smoothly from presales to execution. • Represent Prodapt at industry forums, TM Forum events, and customer advisory boards as a recognized telecom domain expert. • Engage CSP customers across EU and US regions - tailor solution narratives to regional market dynamics, operator maturity, and buying behaviors; travel to customer sites across both regions as needed.

TELECOM DOMAIN EXPERTISE - MUST-HAVE • Functional depth across BSS (ordering, billing, product catalogue, CRM) and OSS (inventory, provisioning, assurance, network management). • Mastery of TM Forum frameworks: eTOM process model, TAM application map, SID information model, and Open API suite (TMF620, TMF641, TMF622, TMF632, etc.). • Strong understanding of network technologies: 5G core, RAN, IP/MPLS, SD-WAN, NFV/SDN, and cloud-native network functions (CNFs). • Hands-on experience with telecom information models - resource, service, and product layer decomposition - and how they map to API contracts. • Familiarity with AI/automation use cases in telecom: AIOps, predictive maintenance, autonomous network operations, intelligent order management. • Working knowledge of the EU/US operator landscape (tier-1 and challenger CSPs, MVNOs, wholesale/fiber players) and the regional regulatory context - GDPR, EU AI Act, NIS2, FCC/CPNI - as it shapes solution design and data handling. TECHNICAL SKILLS • Proficient in API design and integration patterns - REST, GraphQL, AsyncAPI, event-driven architectures - within telecom ecosystems. • Able to read and produce architecture artefacts: solution blueprints, sequence diagrams, data flow diagrams, and integration maps. • Working knowledge of cloud