Legal Support Specialist 3 (On-Site 100%)

The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU. This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties.

Responsible for legal support activities related to legal operations, litigation, and discovery Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines Prepares reports and conducts administrative legal work; may contribute to the processing of billing Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel Works closely with team’s manager and Legal peers to complete tasks assigned Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules ,  and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

Experience:  4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity. ​ Technical Skills: Knowledge of legal services processes and legal documentation requirements. Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies. Proficiency in MS Office Suite (especially Excel for queue tracking and reporting). ​ Competencies: Demonstrated leadership, coaching, and team-building capabilities. Exceptional problem-solving skills with the ability to make sound decisions under pressure. Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders. Uncompromising attention to detail and commitment to data privacy and security.

Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred. ------------------------------------------------------ Job Family Group: Legal ------------------------------------------------------ Job Family: Legal Professionals ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: 5800 SOUTH CORPORATE PLACE ------------------------------------------------------ Primary Location Full Time Salary Range: $58,700.00 - $81,900.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.