Quality Analyst

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive.   We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.   As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.   We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation. We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

The Quality Analyst is responsible for monitoring and evaluating operational performance against established quality, productivity, timeliness, and accuracy standards. This role identifies trends, documents quality findings, and provides insights that support employee development, process improvement, and risk mitigation. The Quality Analyst ensures adherence to internal policies, procedures, and applicable regulatory requirements while contributing to a culture of continuous improvement.

Conduct quality reviews of work completed within the assigned business area to ensure compliance with established standards and procedures. Monitor performance metrics related to quality, productivity, accuracy, and timeliness. Document quality findings, trends, and improvement opportunities and provide reporting for management review. Support coaching and training initiatives by providing quality-related feedback and recommendations. Ensure compliance with internal policies, operational procedures, and regulatory requirements. Collaborate with business partners to identify process improvement opportunities and enhance overall operational effectiveness. Maintain accurate records and documentation related to quality assurance activities.

High school diploma or equivalent. Typically two or more years of experience in quality assurance, quality analysis, auditing, operational controls, or related activities.

Bachelor’s degree. Strong knowledge of products, services, and operational processes within the assigned business area. Understanding of quality standards, productivity metrics, and performance measurement methodologies. Experience utilizing business systems and applications relevant to the assigned function. Proficiency with Microsoft Office applications, including Excel, Word, and Outlook. Strong analytical, problem-solving, and organizational skills. Effective verbal and written communication skills with the ability to present findings and recommendations to stakeholders. Ability to work independently while managing multiple priorities in a fast-paced environment. This role requires working from a U.S. Bank location three (3) or more days per week.    Accessibility We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support. Total