Senior Lead OTC ETF Manager Senior Vice President

Join a distinguished Operations Change team at Citibank, a global leader leveraging its extensive international presence and cutting-edge technology to deliver unparalleled services. We provide comprehensive solutions designed to empower our clients in navigating and optimizing their investments. Our core offerings encompass robust trade lifecycle management, bespoke reporting, rich data provision, and real-time operational support, ensuring our clients achieve their strategic objectives in a dynamic global market.

Overview We are seeking an accomplished Senior Vice President to join our Investor Services Operations team. As a senior leader within the broader Security Services Operations group, you will be a pivotal figure in shaping the strategic direction and operational excellence of our post-trade services. You will play a crucial role in shaping and driving process and technology change across the group, influencing key decisions, and delivering complex projects with significant impact. In this capacity, you will not only oversee the full trade lifecycle but will also be accountable for the performance, culture, and strategic evolution of the team. Our department thrives on a dual-focused approach: Operational Excellence: Owning end-to-end accountability for day-to-day processes, client servicing standards, operational risk frameworks, and team performance metrics. Strategic Innovation: Championing product development, leading large-scale client implementations, and driving cross-functional transformation programmes that shape the future of the business.

As the Senior Vice President - Senior Lead OTC/ETF Manager, you will be accountable for: Strategic Leadership & Vision: Drive the definition and delivery the strategic roadmap for the OTC/ETF derivatives operating model. Influence senior stakeholders and drive alignment across global functions to deliver on long-term business objectives. Process Analysis and Design: Oversee process analysis and the design of solutions in response to client or operational needs. Drive the delivery of business requirements and lead testing strategy and execution. Stakeholder Collaboration: Co-operate closely with senior business stakeholders, including Product and Technology partners and our clients, to ensure the right infrastructure is in place to align with our vision and strategic goals. People Leadership & Talent Development: Lead, mentor, and develop a high-performing team of analysts. Foster a culture of accountability, continuous improvement, and professional growth. Drive talent acquisition, performance management, and succession planning. Senior Stakeholder & Client Management: Serve as the primary senior point of contact for key institutional clients, building and maintaining executive-level relationships. Represent the department in client escalations, governance forums, and strategic client reviews. Governance & Risk Ownership: Own the operational risk and control framework for the department. Take proactive actions to minimize and mitigate implementation and project risk. Ensure robust governance across all processes, proactively identify risk exposures, and drive remediation strategies. Technology & Innovation Leadership: Partner with Technology, Operations, and Product leadership to define and prioritize the technology investment roadmap. Challenge the status quo, display initiative, and champion automation, digitalization, and AI-driven initiatives. Commercial & Business Development: Collaborate with Sales, Product, and Coverage teams to identify and pursue new business opportunities. Provide subject matter expertise in client pitches, RFP responses, and product structuring to support revenue growth. Cross-Functional Programme Management: Lead and sponsor complex, multi-workstream transformation programmes across Operations, Technology, Legal, Compliance, and Risk. Drive delivery to time, cost, and quality standards, providing executive oversight.