Principal Learning Program Manager, Credential Growth & Experience

Microsoft’s Global Skilling organization empowers learners worldwide through innovative learning experiences, industry-recognized credentials, and workforce skilling programs that help individuals and organizations thrive in an AI-driven economy. The Credentialing team manages Microsoft’s credential portfolio, including Certifications, Applied Skills, Pro Badges, and emerging credential offerings that validate skills and enable career growth.   We are seeking a Principal Learning Program Manager – Credential Growth & Experience to set and drive the strategy for learner engagement, credential activation, and portfolio growth across Microsoft’s credential ecosystem. Operating at the intersection of credential growth strategy, learner experience, and business growth, this role shapes how learners understand credential value, navigate pathways, earn credentials, and continue building skills over time.   This role leads the multi-year activation and expansion strategy to convert engaged audiences into credential earners and increase credentials per learner through progression, stacking, and renewal. Partnering across Marketing, Product, Partner, Field, and Operations, this leader sets portfolio positioning, defines the engagement operating model, and establishes scalable programs and standards that enable coordinated execution and measurable organization-level outcomes.   Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.   #E&OJobs, #EOJobs Responsibilities Credential Growth & Portfolio Positioning Strategy   Own the strategic and positioning narrative for Microsoft's credential portfolio, defining value, progression pathways, and career relevance across credential types, and establishing the frameworks others use to represent it.   Define the multi-year activation and expansion strategy that converts engaged learners into their first credential and grows credentials per learner through stacking, laddering, renewal, and continuation.   Establish the shared funnel model and operating boundary for credential growth, defining ownership, handoffs, and success measures across the end-to-end learner journey.   Learner Experience & Insights   Own the enterprise view of the learner credential journey, using qualitative and quantitative insights to identify barriers, friction points, and opportunities and inform portfolio direction, experimentation, and credential experiences. Cross-Functional Leadership & Enablement   Define the messaging architecture and go-to-market communications that scale credential growth and adoption across the company.   Drive alignment, decision-making, and commitment across Marketing, Product, Partner, Field, and Operations leadership to execute shared strategy across complex initiatives and competing priorities. Measurement & Business Impact   Define activation, conversion, progression, continuation, and credential growth metrics and establish reporting frameworks to measure performance. Own accountability for measurable, organization-level business outcomes, and establish repeatable systems and operating practices that improve execution at scale. Other Embody our Culture and Values   Qualifications Required Qualifications Master's Degree or equivalent AND 5+ years experience in learning and development, product marketing, business development, field or sales, customer success, industry, or program/project management, corporate education learning and development OR Bachelor's degree or equivalent AND 7+ years experience in learning and development, product marketing, business development, field or sales, customer success, industry, or program/project