Agent - Order Management

Agent - Order Management Full-time Company Description “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals 340+ locations worldwide Fortune 500 Globally unified systems Job Description Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operating system. Track and trace Order Management files. Use workflows on daily basis to manage shipments Monitor shipment reports to ensure total customer satisfaction Ensure timely clearance and delivery of freight to customer for Import shipments. Ensure documents are timely sent and arrival notice communicated to destination for Export shipments. Ensure accurate and timely client and vendor billing. Manage intercompany invoice payments (i.e. via AJAX report) Interact with our customers, arranging their international shipments, meeting customer service standards. Contribute to maintain strong relationships with vendors (Shipping lines, trucking companies, and others). Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS), Audit requirements, external government regulations or customer’s policies / requirements. Understand department process flow, constantly looking for areas of improved efficiency. Ensure all customers standard operating procedures are followed and updated in the DLSOP. Meet KPI standards, per company procedure. Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Understanding the transportation processes of all ocean freight modes is a plus Good computer skills (e.g., MS Excel, MS Word), with advanced data‑processing capabilities preferred. Fluent in English Relevant training background; or equivalent combination of education and experience Meet company standards of 52 hours training per year, including as needed management/leadership training Excellent organizational skills, time management skills in addition to a professional manner Positive and willing to help attitude Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results Additional Information Note: This position will be closed by September 28, 2026. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply I'm interested I'm interested Privacy Notice I'm interested Refer a friend share this job Share to WeChat × Copy the link and open WeChat to share. Copy to clipboard Open WeChat Share to WeChat × Use Scan QR Code in WeChat and click ··· to share.