Senior Systems Engineer, IAM Operations

Crusoe is on a mission to accelerate the abundance of energy and intelligence . As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About This Role We're looking for a Senior Systems Engineer to own day-to-day identity and access management operations at Crusoe. This is a hands-on role focused on keeping our Okta ecosystem running smoothly and securely. You will oversee user lifecycle management, onboard applications to Okta for SSO, manage our governance platform (Lumos), and support our SaaS application stack. You'll be the go-to for onboarding, offboarding, and access automation, acting as a Tier 2 escalation point for the Service Desk while building the automations that keep IAM operations scalable as Crusoe grows. What You’ll Be Working On Owning end-to-end user lifecycle management in Okta, including onboarding, offboarding, hires, rehires, and contractor conversions Managing sensitive offboarding scenarios, including closing out lingering user sessions on personal devices across Slack, Google Workspace, and other platforms Managing core SaaS application administration (e.g., Slack, Claude, Port.io , DocuSign), ensuring seamless user provisioning, role-based access control (RBAC), and automated license reclamation to optimize software spend Building access request workflows and approval automations in our governance platform to streamline access delivery and enforce least-privilege principles Building, executing, and supporting periodic user access reviews and entitlement certifications across core SaaS platforms to maintain compliance and audit readiness Administering Okta security features, including FastPass multifactor authentication and device trust, to strengthen access across the environment Building automations for application provisioning and repetitive IAM tasks using Okta Workflows and no-code platforms, including custom SCIM solutions where native support falls short Training and empowering Service Desk team members on new security policies, IAM best practices, and major system changes, actively involving them in projects to ensure smooth operational handoffs Acting as a Tier 2 escalation point for the Service Desk on complex access, authentication, and application integration issues Partnering with the API team to define clear requirements for custom automations, leveraging Okta Workflows knowledge to bridge the gap between IAM and engineering Troubleshooting authentication failures, API errors, and access-related incidents, using REST APIs and scripting to resolve issues or run bulk operations Documenting SOPs and runbooks that keep IAM operations consistent and scalable as the team grows What You’ll Bring to the Team 5+ years of experience in Systems Engineering, IT Operations, or Identity & Access Management (IAM), with hands-on Okta administration experience. Hands-on experience with Identity Governance platforms (e.g., Lumos, Okta Identity Governance, or similar