Service Administrator

Reporting to our Service Manager in Toowoomba, you will: Be an integral part of the Branch Service team Assist the Service Department in achieving Corporate KPIs Multitask a variety of tasks and meeting deadlines Work with and assisting other Departments within the Branch and the wider Cummins business You will make an impact in the following ways: Serve as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers. Job Creation & Service Scheduling Service Reporting & Invoice Preparation Customer & Technician Support Assess customers' needs and gathers pertinent information Create basic work orders in appropriate systems Provide some status updates to customers, as requested Coordinate service administration support to ensure a timely completion of processes Manage service invoicing and close out service jobs Raise, maintain, and receipt purchase orders and handle local purchasing Perform accounts payable tasks Process labour entries on repair work orders Support WIP/PIP management in line with business KPIs Collaborate with Customer Service Advisors to assist in service event processing