PLG Sales Representative

About Us: At Zendesk, we are committed to delivering exceptional customer experiences through our innovative solutions. We are excited to expand our team with a Product Led Growth Sales Specialist who thrives in a fast-paced environment and is passionate about engaging with customers. If you are eager to contribute to a growing team and make a significant impact on customer journeys, we want to hear from you!

Overview Our goal is to close sales on the spot, making a significant difference compared to the traditional sales cycle by making the process frictionless, faster, and easier. The customers are ready to buy, and we’re here to help them every step of the way. As a Product Led Growth Sales Representative, you will be at the forefront of our customer engagement strategy, primarily handling inbound inquiries from new and existing customers. Your role involves providing exceptional sales support mainly through chat and email, while strategically leveraging calls when appropriate to create outstanding customer experiences and closing deals. This position is ideal for individuals who thrive on achieving targets and view this role as a foundation for carving your career sales path. You will work closely with a team of traditional sales professionals, complementing each other’s efforts to optimize customer journeys and accelerate business growth. Please note we are advertising this role proactively as part of planned growth in our Digital Segment What You Will Be Doing Sales: Drive expansion within existing customers who are seeking to grow their business and operations by leveraging AI throughout their customer experience journey. Acquire new logos by targeting companies aiming to achieve the highest standards of customer relationship management using Zendesk. Customer Engagement: Work directly within our Zendesk solution to respond to a high volume of inbound leads and existing customer inquiries via messaging and email, ensuring timely and effective communication. Value Articulation: Help both prospects and customers see the value in Zendesk’s solutions, guiding them through their purchasing journey and assisting in informed buying decisions. Proactive Follow-Up: Proactively follow up on all queries to ensure satisfactory resolution of 100% of inquiries owned by the team, championing our service to achieve high CSAT scores. Expertise Development: Become a product expert, articulating the benefits of Zendesk products and serving as the voice of our customers by providing valuable feedback loops to teams in Product, Revenue Operations, and Advocacy.Engaging Conversations: Quickly create engaging conversations with customers, establishing trust and positioning yourself as a trusted advisor while identifying when deeper engagement with an account manager may be beneficial. Collaboration with core sales: Work closely with strategic sellers to warmly hand over more complex sales opportunities that require a one-on-one approach, ensuring a seamless transition and continued support for the customer.Activity and Revenue Contribution: Exceed team activity metrics, contribute to the revenue goals, and supply advanced opportunities to our strategic sellers.

Proficiency in English. Previous experience in a sales role, such as Sales Development Representative (SDR) or Account Executive (AE). A genuine passion for Zendesk technology with a quick ability to learn tools and processes. Strong organizational skills, capable of multitasking and managing a high volume of opportunities effectively. Ability to thrive in a fast-paced environment, demonstrating strategic thinking and tactical execution to achieve results. Work in-office 4 days per week Where We Work Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support.