Video KYC Lead - Commercial Cards Onboarding Ops

We are seeking an experienced Manager – Video KYC (VKYC) to lead and oversee Commercial Cards onboarding operations while ensuring compliance with RBI Video KYC guidelines, AML/KYC regulations, Customer Due Diligence (CDD) requirements, and global banking standards. The role requires strong leadership, people management, operational excellence, risk management, customer service, and stakeholder management capabilities.

Lead and manage the end-to-end VKYC onboarding process for Commercial Cards customers. Ensure compliance with RBI VKYC regulations, AML/KYC requirements, CDD standards, and internal policies. Manage a team of VKYC Analysts, providing coaching, mentorship, and performance management. Drive productivity, quality, turnaround time (TAT), and customer satisfaction goals. Monitor operational metrics and implement process improvement initiatives. Conduct quality reviews and support governance, audit, and regulatory requirements. Review escalations related to fraud, suspicious activity, compliance breaches, and operational risks. Partner with Compliance, Risk, Operations, Controls, and Business stakeholders to ensure strong governance. Support Manager Control Assessments (MCA), internal audits, and regulatory examinations. Prepare management reports, dashboards, and performance updates for leadership. Required Skills & Experience 10+ years of experience in VKYC, KYC, AML, Commercial Cards, Banking Operations, or Financial Services. 6+ years of people management or supervisory experience. Strong knowledge of RBI VKYC guidelines, AML regulations, KYC, CDD, and risk management practices. Excellent customer-facing, communication, and stakeholder management skills. Strong analytical, investigation, problem-solving, and decision-making capabilities. Experience managing operational performance and service delivery metrics. Proficiency in MS Office applications and reporting tools.

Bachelor's Degree Master's Degree, MBA, or professional certifications in AML/KYC/Compliance are preferred. ------------------------------------------------------ Job Family Group: Operations - Transaction Services ------------------------------------------------------ Job Family: Cash Management ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Please see the requirements listed above. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.   If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi . View Citi’s EEO Policy Statement and the Know Your Rights poster.