Technical Writer Intern

Zipline is the world’s largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food, medicine and essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries to date, including blood, vaccines, medical supplies, food, and retail products.

Our customers include the world’s largest and most prominent healthcare systems, governments, retailers, restaurants and global businesses who rely on us to save lives, reduce emissions, increase economic opportunity, and provide delivery from point A to point B as fast as possible. The drone is only 15% of what we’ve built to enable seamless, reliable, global operations.

Our system strengthens supply chains, reduces congestion, and gives people time back. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics. We are seeking people who sculpt from first principles, enjoy facing adversity, and can do the impossible at record breaking speeds.

The Technical Writing team builds and maintains a dependable documentation system that supports safe, effective work across Zipline’s products and operations.

We partner with engineering, operations, and support to translate complex technical and operational information into clear manuals, procedures, guides, references, onboarding materials, and troubleshooting content.

Our work spans the full documentation lifecycle, from understanding user needs and how systems operate to organizing, editing, reviewing, and publishing content.

We set a high bar for accuracy, clarity, consistency, usability, and timeliness while making it easier for people to find the right information at the right time.

• Documentation Quality: Help review and improve manuals, procedures, guides, and other content for clarity, accuracy, completeness, consistency, timeliness, and usability.

• Training and Guide Refresh: Update materials to reflect current product behavior, use timeless language, and broaden content for the audiences and products it serves.

• Information Architecture: Improve site navigation and content structure around user tasks and workflows so readers can reach the right information more easily.

• Troubleshooting Guide Structure: Reorganize troubleshooting pages so context, prerequisites, and supporting information lead clearly into step-by-step guidance.

• Contributor Onboarding: Simplify onboarding documentation by clarifying prerequisites, setup, contribution guidelines, review expectations, and the path from a proposed change to published content.

• Technical Understanding: Read technical source material, ask questions about how systems and processes operate, and help identify documentation gaps or opportunities for improvement.

• Review and Collaboration: Work with technical writers, engineers, and operations partners to validate accuracy, check clarity and page flow, and incorporate feedback.

• Educational Background: Currently pursuing a Bachelor’s degree in English,