Senior Manager, Strategic Sourcing

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Strategic Sourcing Senior Manager.

Twilio is seeking a motivated Strategic Sourcing Senior Manager with experience in indirect sourcing (tech and corporate sourcing) to support a subset of our categories such as Software, Sales and Marketing, External Workforce, Professional Services, HR, Events, and Travel. The candidate should have strong procurement skills, analytical and financial acumen and communication capabilities with a hands-on passion to dive-deep into the details while also developing the overall category strategy. Additionally, candidate must have skills in managing large-scale procurement improvement projects, the ability to quickly navigate complex negotiations, and a strong contracting capabilities.

• Develop plans on cost savings strategies for various categories – primarily focusing on sourcing and qualification of third-party vendors, and supplier consolidation to high value vendors.

• Partner with stakeholders to fully understand business roadmaps and create sourcing pipeline & developing supplier strategy / plan for your categories.

• Gaining understanding of industry trends to make educated recommendations about pricing, competition, supplier optimization, and market compression.

• Lead the negotiation of contracts with new suppliers and/or the renegotiation of existing contracts to accomplish lowest total cost of ownership, meet savings objectives, all while balancing stakeholder/business priorities.

• Continuously measure, manage and improve supplier actual performance against negotiated SLA.

• Driving request for information (RFI) and request for proposals (RFP) with vendors, overseeing review of the proposals with business, compliance, security and legal teams and managing the entire bid to business award to contract execution process.

• Manage and influence internal stakeholders to make the best business decisions that optimize value, cost, and vendor performance.

• Quickly adapt and support other categories as needed which could include professional services, HR and benefits, real estate and workplace, legal services, software, cloud, meeting and events, and travel.

• Deliver on complex