Fire Safety Services Supervisor

Fire Safety Services Supervisor Full-time Work Format: Fully On-Site Harvard Job Function: Facilities Union: 00 - Non Union, Exempt or Temporary Salary Grade: 058 Department: Campus Services FLSA Status: Exempt Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Description Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. The Fire Safety Services group includes a large hourly workforce (+ 38 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee-for-service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life-safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals through the University Operations Center (which relays them to the municipal fire departments) and maintains on-site staffing 24 x7 for alarm response and service. The group is UL listed to perform third-party pre-acceptance testing and reporting for the Authority Having Jurisdiction. In addition to these core services, the group installs and modifies building fire alarm and suppression systems on a limited basis. The Supervisor of Fire Safety Services is responsible for the group’s oversight and performance, including planning and completion of all assigned work performed on fire safety systems throughout Harvard University. Develops Standard Operating Protocols (SOPs) for all core work functions, including inspection and testing, preventive maintenance, customer notifications; continually adjusts those SOPs to maintain compliance and optimize resource efficiency. Responsible for the creation and success of Service Level Agreements with primary customer groups for all core services. Provides technical guidance to project management teams (including internal and external engineering and design consultants) regarding maintainability and operation of system design and equipment selections. Oversees and inspects work for acceptable levels of quality and employee productivity. Administers and delivers all performance management actions for the work group. Job-Specific Responsibilities: Develops and continuously refines SOPs for all core work activities, including required inspection and testing of equipment/systems maintained by the group. Establishes the process for the temporary impairment and restoration of building life safety systems to support ongoing building operations or construction activity. Establishes protocols and standard progressions for prioritization for all work to ensure full compliance with regulations for proper testing and inspection of all equipment. Establishes timeliness standards for completion of all work in compliance with applicable codes and to ensure