Compute L2

Compute L2 This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. The RTCC engineer will be responsible for complete resolution of complex problems at a large enterprise level and mission critical compute environments. The candidate will provide expert level assistance directly to Customers, Partners, TEC engineers, Field CEs, Escalation engineers and Resellers/VARs.  Some of the main responsibilities include Problem reproduction, Interfacing with the engineering team, QA and development engineers, Escalation and Elevation management, development of knowledge base and training material, mentoring and formal training delivery. Job specific responsibilities include troubleshooting and resolving complex technical issues on HPE Compute products like Proliant/Synergy Servers, C7000 Blade Enclosures, Direct Attach Storage systems. This will also involve basic troubleshooting of related components like SAN Switches and host bus adapters, as well as working on performance and host connectivity related issues which would need excellent knowledge on OneView, Operating systems, Virtualization and Networking. Providing leadership in technical problem management, working closely with end customers, HPE remote and field support staff is also part of added responsibilities of this role.

Respond to service, product, technical, and customer relations questions on subjects such as features, specifications and repairs on current and discontinued products and parts & options based on customer entitlement Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Participate in Knowledge creation and management activities Asses and appreciate technical issue as well as customer’s business impact and communicate appropriately with the customer. Participate in after-hours remote support rosters Deliver internal trainings and tech-share sessions as needed. Willingness to work in 24x7 environment. What you need to bring: Excellent product knowledge and troubleshooting skills on Proliant & Synergy Systems Excellent knowledge on OneView, Operating systems, Virtualization and Networking Good understanding and basic troubleshooting knowledge on Compute & DAS. Excellent verbal and written communication skills Experience in troubleshooting in a technical environment Excellent analytical and problem-solving skills Software and hardware knowledge of computing and storage Able to lead resolution activities with escalated customers Ability to mentor new agents and contribute to technical action plans Hands On Knowledge on Synergy will be an added advantage. What