Technical Support Engineering, Staff Engineer

Descriptions & Requirements

Job Description and Requirements

We Are Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP, simulation and analysis solutions, and design services. We partner closely with our customers across a wide range of industries to maximize their R&D capability and productivity, powering innovation today that ignites the ingenuity of tomorrow. You Are You have spent years in the trenches with engineering simulation software, and you know that the real work starts after the demo ends. The difference between a customer who adopts a tool and one who abandons it usually comes down to whether someone showed up when the model wouldn't converge at 2 a.m. or when the workflow broke three weeks into a critical project. You are that someone. You think in solutions, not features. When a customer describes a problem, you are already mapping it to the physics, the solver settings, the mesh quality issue they have not mentioned yet, and the three workarounds you have seen work in similar cases. You do not wait for perfect information. You ask the right questions, reproduce the issue if you need to, and find a path forward that keeps their project moving. You have built enough models yourself to know when a support request is actually a workflow problem, a training gap, or a legitimate software limitation. You can explain a complex nonlinear analysis trade-off in terms that make sense to a design engineer who just needs their part to not fail, and you can do it in two languages without losing the nuance. At Synopsys, you will work with customers solving real engineering problems using structural simulation tools that matter, and your work will directly determine whether they succeed or get stuck.

Deploy Synopsys Structural Products including Mechanical, LS-Dyna, APDL, and Discovery to solve customer engineering problems, using AI-based platforms alongside your own technical expertise to accelerate resolution Troubleshoot complex structural analysis issues including nonlinear analysis, explicit dynamics, and numerical modeling challenges that customers encounter in real-world simulation projects Build and maintain long-term relationships with customers in Japan, serving as their technical partner throughout their adoption and ongoing use of Synopsys simulation software Create and update technical content including knowledge base articles, workflow guides, and best practice documentation that helps customers and internal team members solve problems faster File detailed defect reports when you identify software issues, verify fixes from engineering, and participate in field testing of new releases to ensure features actually work for customer workflows Support team members by sharing your expertise, proactively addressing gaps in coverage or knowledge, and contributing to the overall capability and effectiveness of the Customer Excellence team Learn and apply AI-based technologies that enhance engineering capabilities, and help customers understand how these tools can make their simulation work more effective The Impact You Will Have Keep customer projects moving by resolving simulation issues that would otherwise block critical engineering work and product development timelines Increase adoption and deployment of Synopsys Structural Products across your customer base by making the software actually work in their specific engineering contexts Improve product quality by identifying real-world software issues, documenting them clearly, and working with engineering to validate that fixes solve the actual customer problem Build institutional knowledge that scales beyond your individual support work through documentation that helps hundreds of users solve problems without needing to file a case Strengthen customer retention and satisfaction by showing up consistently, solving hard