Associate Patient Care Coordinator

Optum is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. Optum is a clinician-led care organization that is changing the way clinicians work and live. As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone. At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together. Tides of Mind Counseling, part of the Optum family of businesses, is seeking a Associate Patient Care Coordinator to join our team in Middlebury, CT. As a member of the Optum Behavioral Care Team, you'll be an integral part of our vision to make healthcare better for everyone . Schedule: 40-hour work week Monday through Friday from 9am - 5pm EST The scheduled will be determined upon hire. Location: : 900 Straits Turnpike, Middlebury, CT 06708 Primary Responsibilities: Greets patients and visitors in a prompt, courteous and helpful manner Verifies insurance information, address and phone number of the patient, registers new patients Answers incoming phone calls in a courteous and prompt manner; directs calls and takes messages Schedule appointments, take messages, and respond to the needs of patients and callers Assist with new clients (i.e., explain paperwork, verify completion, obtain signatures and consents, obtain insurance information, etc.) Schedule new clients according to staff qualifications and insurance requirements. Send text messages/emails to patients regarding upcoming appointments and canceled/rescheduled appointments Process payments for co-pays, deductibles, co-insurance, self-pay, and missed appointments fees Secure patient information and maintain patient confidentiality Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments Performs clerical duties such as copying, faxing and filing Contact patient in case of no call\no show Ability to use an electronic health record (Athena) Effectively executes time management by notifying the provider team of the patient's arrival, consistently reviewing the daily patient schedule, and notifying the team of any potential conflicts., which may include voicemails, emails, and online bookings. Helps ensure continuity of care and communication between Optum providers and other partners as appropriate. Completes clinic reports and administrative duties to ensure exceptional patient care. Execute working knowledge of HIPAA privacy laws by protecting patient information. Maintain confidentiality of all patient and employee information. Opens or closes the clinic facility. Performs related work as required What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)