Assistant Manager, Customer Development - E-Commerce

Assistant Manager, Customer Development - E-Commerce Job Description We are looking for a dynamic and results-driven Assistant Customer Development Manager (E-Commerce) to join our team in Malaysia. This role is responsible for managing and growing key e-commerce accounts, driving online sales, and optimizing brand presence on major e-commerce platforms. The ideal candidate will have strong account management skills, a deep understanding of e-commerce strategies, and the ability to drive revenue growth.

Account Management & Business Development • Develop and maintain strong relationships with key e-commerce platforms • Drive business growth through effective negotiation, promotional planning, and category management. • Identify new opportunities to expand market share and optimize sales performance. • Identify, recruit, and manage high-potential Group Buy KOLs, while leading end-to-end Group Buy campaign execution, performance optimization, and operational excellence Sales & Performance Optimization • Develop and execute account-specific strategies to achieve sales targets and business objectives. • Monitor and analyze sales performance, consumer trends, and competitor activities to drive data-driven decision-making. • Work closely with cross-functional teams (marketing, supply chain, and finance) to ensure seamless execution of e-commerce initiatives. Campaign & Promotion Management • Plan and execute promotional campaigns in collaboration with e-commerce partners. • Optimize product listings, pricing strategies, and digital marketing efforts to maximize conversion rates. • Analyze the effectiveness of campaigns and implement improvements for future activations. Inventory & Supply Chain Coordination • Work with internal teams to ensure accurate forecasting and timely replenishment of inventory. • Monitor stock levels and resolve potential supply chain issues to prevent stockouts or overstock situations. Requirements: • Bachelor’s degree in Business, Marketing, or a related field. • 1-3 years of Ecommerce experience will be an added advantage. • Strong knowledge of e-commerce platforms, online marketplace dynamics, and digital marketing strategies. • Proven track record in driving e-commerce sales and managing high-value accounts. • Excellent communication, negotiation, and relationship management skills. • Strong analytical skills (strong experience with Excel analysis necessary. • Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly • Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs • Excellent command of English, the ability to converse fluently in other languages (eg: Bahasa Melayu, Mandarin) to communicate with various stakeholders. • Proficient in Chinese will be an added advantage.   Primary Location Kuala Lumpur Office Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time