Programmer/Analyst

We are looking for SAP CRM Technical Lead(8+ years exp) who combines strong hands-on development expertise with a sharp production operations mindset. In this role you will: •    Lead architecture, design, development, and optimization of SAP CRM solutions using ABAP, ABAP on HANA  •    Own end-to-end delivery of development initiatives — from requirements and technical design through coding, testing, and deployment •    Own large, cross-functional initiatives spanning SAP CRM, enterprise integrations, data models, and downstream consuming platforms •    Translate ambiguous business requirements into scalable technical designs and implementation plans •    Concurrently support and operate business-critical SAP CRM production systems — managing incidents, maintaining SLAs, and driving high customer satisfaction •    Recommend and drive improvements in development standards, operational practices, and system architecture •    Provide technical leadership for complex integrations involving SAP PO/PI, RFC/BAPI, IDoc, OData, REST/SOAP services and enterprise platforms •    Actively contribute to AI/ML enablement within SAP CRM — including LLM integrations, MCP server development, AIOps •    Partner closely with business analysts, architects, product owners, and other engineering teams to deliver reliable, secure, and maintainable solutions Job Requirements SAP CRM Development: 8+ years of hands-on ABAP and ABAP on HANA development experience Deep functional knowledge of SAP CRM — Case Management, RMA/Service Orders Strong ABAP on HANA skills: CDS Views, AMDP, code push-down approach; HANA data modeling (Calculation Views, HANA procedures) is a plus Experience in SAP PI/PO SAP Gateway / OData service development experience Integration & Middleware: Proven experience integrating SAP CRM with enterprise platforms including Identity Management, BI & Analytics and third-party systems Hands-on experience with RFC/BAPI, IDoc, SOAP/REST Web Services Experience with SAP PO (Process Orchestrator) for interface development, monitoring, and error reprocessing is a plus Production Operations & Ticket Management: Proven experience supporting business-critical production SAP CRM systems with focus on SLA adherence and customer satisfaction Experience conducting Root Cause Analysis (RCA) and delivering permanent fixes Proactively monitors system health — batch jobs, interface queues, workflows, and HANA performance Contributes to change management — raising, reviewing, and executing production changes following CAB approvals AI Integration: Hands-on experience integrating LLM APIs Experience building MCP (Model Context Protocol) servers exposing SAP CRM entities — Cases, RMAs, Customer data — as AI-consumable tools and resources Experience with AIOps techniques — intelligent ticket triage, incident pattern recognition, and LLM-assisted root cause analysis Applies Responsible AI practices: PII masking, hallucination guardrails, and AI interaction audit logging Soft Skills & Ways of Working: Works collaboratively across programmer/analysts, functional consultants, architects, and cross-functional peers Tackles unstructured, complex problems independently — applies new perspectives and creative approaches Demonstrates sound judgment: identifies issues in advance and proposes scalable, permanent solutions Proactive subject matter expert Education Bachelor's/Masters degree with 8+ years of relevant SAP CRM experience At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on