Regional Operations Director

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Regional Operations Director Job Summary/Goals Lead integrated facilities management operations across the APAC (including GC exc. West Asia) portfolio for a major multi-service corporate client, ensuring operational excellence, financial performance, risk compliance, and exceptional employee experience delivery across a portfolio exceeding 1.5 million square feet. As the primary regional operational lead across 10+ countries, the role partners closely with the Regional Account Executive and cross-functional service line leaders to deliver contractual commitments, operational transformation, technology-enabled improvements, and strategic business outcomes while leading a regional team of 80 employees. The role reports to Regional Account Executive.   What Your Day-to-Day Will Look Like ● Own the operational heartbeat of the account: You'll oversee integrated FM service delivery across 1.5M+ sq. ft. spanning 10+ countries in APAC (including GC exc. West Asia), ensuring KPIs, Joint Business Plans, and compliance targets are consistently met. ● Be the trusted partner to senior client stakeholders: From day-to-day engagement to executive business reviews, you'll act as a strategic advisor, communicating performance, managing risks, and strengthening client partnership at every level. ● Lead and develop a regional team of 80: You'll coach, develop, and inspire a geographically dispersed, multicultural team, building capability, managing succession, and creating a high-performance culture across borders. ● Drive digital transformation and innovation: You'll champion the adoption of AI tools, smart building technologies, automation, and data analytics, leading change management to embed new ways of working across teams and vendors. ● Manage financial and commercial performance: From budgeting and forecasting to vendor governance and supply chain spending, you'll support financial targets and identify savings opportunities that deliver value for the client. ● Lead on risk, compliance, and governance: You'll own Health & Safety, engineering risk programmes, audit readiness, and incident reporting — fostering a risk-aware culture across all sites and service lines. ● Shape and execute the regional strategy: Working closely with the Regional Account Executive, you'll translate client priorities into operational action, driving consistency, best practice, and continuous improvement across the entire APAC (including GC exc. West Asia).   Essential Duties and Responsibilities Client & Operational Leadership ● Partner with the Regional Account Executive to maintain strong engagement with client stakeholders and ensure alignment between operational delivery and client business priorities. ● Lead the execution of the regional operational strategy and service delivery across the APAC (including GC exc. West Asia) portfolio. ● Drive a culture of service excellence, continuous improvement, and accountability across all sites and teams. ● Ensure delivery of contractual obligations, including achievement of Key Performance Indicators (KPIs), Joint Business Plan priorities, and Partnership Incentive Fund (PIF) objectives. ● Partner with Workplace Experience, Projects, Real Estate, Engineering, Risk, and other service line teams to ensure integrated and seamless service delivery. ● Oversee operational governance, reporting, systems, and data