Customer Account Coordinator

Title: Customer Account Coordinator Pay Rate: $50,000 - $64,400 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/ Location: Byesville, Ohio The Job You Will Perform: · Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity. · Take customer orders either directly from customers or account managers. · Place orders on a timely basis for purchases of materials and supplies to be used in production. · Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions. · Process purchase orders, coordinate account credits, and maintain customer data. · Work with production staff and utilize Harry Rhodes system to achieve on-time customer deliveries. The Skills You Will Bring: · High school diploma or GED · Preferred experience working in a manufacturing environment · Required computer data-entry experience · Preferred experience in the corrugate box industry · Three years of customer relations experience; preferably 1+ years industry specific customer relations experience · Action Oriented · Being Resilient · Customer Focus · Instills Trust