Senior Digital Product Owner

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better, more sustainable world.

We are seeking a Product Owner to help shape the next generation of AI-enhanced digital experiences. In this role, you will partner with cross-functional teams to identify opportunities where intelligent, customer-facing capabilities can improve product discovery, decision-making, engagement, and self-service experiences. You will lead product definition, prioritization, and delivery efforts while helping establish best practices for responsible, scalable, and measurable AI-powered solutions.

The Product Owner works closely with the Product Manager to prioritize and sequence work which ensures development efforts solve the right customer problems while also achieving business results. The Product Owner serves as the day-to-day contact for the application engineering team, providing clarity to tasks and refining the backlog. They help coordinate efforts with engineering partners to streamline work and manage dependencies across our platforms. The Product Owner co-owns the product roadmap with the Product Manager and defines measurable business outcomes. Define, prioritize, and maintain the product roadmap and backlog for AI-powered customer experience initiatives for Cat.com Partner with product management, UX, engineering, content, analytics, and business stakeholders to identify and deliver solutions that improve customer engagement, discovery, and decision-making Gather, refine, and document business requirements, features, user stories, acceptance criteria, and success metrics for emerging digital experiences Help shape the future of intelligent customer-facing capabilities, including conversational experiences, personalization, recommendations, and guided digital interactions Collaborate with AI, data science, and engineering teams to evaluate solution options, understand technical tradeoffs, and deliver scalable product experiences Work closely with UX and research teams to identify customer needs, validate concepts, and optimize user journeys through testing and feedback. Define and measure key performance indicators to assess customer adoption, engagement, and business impact Lead experimentation efforts, including pilot programs, usability testing, A/B testing, and iterative product improvements Ensure AI-powered experiences align with business objectives, customer expectations, and enterprise standards for privacy, accessibility, security, and responsible AI Facilitate stakeholder alignment, communicate priorities and progress, and drive execution across multiple teams and disciplines Monitor industry trends, emerging technologies, and customer experience innovations to identify opportunities for future product enhancements. What You Will Have: Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders. Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately