Lead Product Owner, AI Platform

The Lead Product Owner, AI Platform is responsible for defining and delivering the vision, strategy, and roadmap for Citizens’ enterprise AI Platform. This leader will manage a team of three direct reports and work across Business, Technology, Cybersecurity, Risk, Legal, Compliance, Data, and Analytics to continuously build and enhance secure, scalable, and reusable AI capabilities. The Lead Product Owner will translate enterprise AI strategy into actionable priorities, guide platform delivery, and ensure capabilities meet business, user, technical, and risk requirements. This role will also drive platform adoption, monitor emerging AI technologies and industry trends, and use product performance data and stakeholder feedback to continuously improve the platform. Using agile product management practices and a collaborative, digital-first mindset, this leader will help accelerate Citizens’ transition from project-based delivery to a product-based operating model focused on measurable outcomes, responsible AI, and long-term platform value.

Product Vision and Strategy Own and communicate the vision, strategy, and multiyear roadmap for the enterprise AI Platform. Translate Citizens’ AI strategy and business priorities into platform capabilities, product outcomes, objectives, and key results. Define the platform experience for developers, data scientists, product teams, business users, and other internal stakeholders. Balance near-term business needs with long-term scalability, security, resiliency, governance, and technical sustainability. Identify opportunities to expand the platform through reusable AI services, tools, integrations, and operating-model enhancements. Monitor developments in generative AI, machine learning, large language models, agentic AI, model operations, and responsible AI to inform platform priorities. Platform Delivery and Lifecycle Management Translate the product vision into clearly defined capabilities, features, requirements, user stories, and acceptance criteria. Own, prioritize, and continuously refine the product backlog to ensure the highest-value work is delivered first. Partner with Technology, engineering, architecture, and delivery leaders to guide platform design, development, integration, testing, implementation, and support. Ensure delivery teams meet agreed-upon standards for quality, security, reliability, usability, scope, and operational readiness. Establish processes for gathering, evaluating, and prioritizing platform enhancement requests. Lead roadmap reviews, product demonstrations, release planning, and stakeholder updates. Use platform analytics, adoption measures, operational data, user feedback, agile metrics, and objectives and key results to evaluate performance and identify improvement opportunities. Manage the platform across its full lifecycle, from initial delivery through adoption, optimization, maturity, and continuous enhancement. Enterprise Stakeholder, Risk, and Responsible AI Leadership Serve as the primary product leader and advocate for the AI Platform across Citizens. Partner with Business, Technology, Cybersecurity, Risk, Model Risk Management, Legal, Compliance, Privacy, Data Governance, and Analytics to align platform priorities, requirements, and delivery. Facilitate decisions across stakeholders with differing business, technical, and risk considerations. Embed security, privacy, governance, access management, monitoring, auditability, and human oversight requirements into the platform roadmap and backlog. Ensure the platform supports the responsible, secure, transparent, and compliant development and use of AI. Identify and communicate key risks, dependencies, vulnerabilities, tradeoffs, and mitigation plans. Help establish repeatable processes that enable AI use cases to progress efficiently from experimentation through approval, production, and ongoing monitoring. Develop clear business cases and executive-level communications to