Principal UX CX Designer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Enterprise Digital Product Office (EDPO) at Optum is a centralized organization focused on accelerating digital transformation across the enterprise. The team partners across business, technology, and operations to design, build, and scale product-centric solutions that improve customer experiences, optimize operational workflows, and deliver measurable business outcomes. The team drives consistency in product strategy, agile delivery, and design practices, enabling teams to operate with greater speed, clarity, and impact. By aligning cross-functional stakeholders and leveraging modern technologies-including cloud platforms, data, and AI-the organization supports the development of scalable, user-centered solutions that help advance Optum's mission to build a more effective and equitable health care system. As a Principal Product Designer, you'll define the experience strategy for complex products while remaining deeply involved in the hands-on design work that brings those experiences to life. You'll partner with leaders across product, engineering, research, and business to solve the organization's most challenging design problems, guide other designers, and influence product direction through both strategic thinking and exceptional design craft. This role is ideal for a designer who enjoys shaping vision while staying close to the work, leading through influence, mentoring others, and raising the quality of design across the organization.

Lead the design of the organization's most complex and high-impact product initiatives, from discovery through implementation and continuous improvement Define experience strategy and translate it into user journeys, workflows, wireframes, high-fidelity designs, interactive prototypes, and other design artifacts that bring product vision to life Partner with product, engineering, research, and business leaders to identify opportunities, define product direction, and solve complex user and business problems Drive discovery activities, synthesize research and analytics, and translate insights into innovative, user-centered product experiences Balance user needs, business priorities, technical feasibility, accessibility, and regulatory considerations to deliver thoughtful and scalable design solutions Build alignment across cross-functional teams by clearly communicating design rationale, facilitating discussions, and influencing strategic product decisions Lead by example through exceptional design execution while establishing a high bar for quality, craft, and attention to detail Advance the design system, reusable patterns, and design best practices to improve consistency, efficiency, and scalability across products Leverage AI-enabled tools responsibly to accelerate research, ideation, documentation, and design workflows while identifying new opportunities to improve team effectiveness and product experiences Partner closely with engineering throughout implementation to ensure the final product reflects the intended experience through ongoing design reviews and quality assurance Mentor and coach designers through collaboration, constructive feedback, and design critiques, helping grow individual capabilities and strengthen the overall design practice Foster a culture of innovation, continuous learning, and design excellence by exploring emerging technologies, sharing knowledge, and