Client Journey Platform Owner

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: At Truist, we believe exceptional experiences–both for our clients and teammates–are designed with intention. The Client Journey Platform Owner is responsible for establishing, operating, and continuously evolving the organization’s enterprise Journey Management platform. This role serves as the operational owner of the platform, ensuring client/teammate journeys become a scalable enterprise asset that informs strategic decision-making across products, channels, operations, marketing, and service design. Working at the intersection of Service Design, Client/Teammate Experience, Data Engineering, Enterprise Architecture, and Technology, this leader will oversee platform implementation, enterprise onboarding, data integrations, taxonomy management, and ongoing platform administration. This individual will also be called upon to support Journey initiatives, working closely with Journey Architect and Service Design teammates to define, design and deliver great experiences for Truist clients and teammates. Success in this role requires equal strength in technology, systems thinking, client/teammate experience, and organizational change. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.   1.    Lead and operationalize the Journey Management platform as the enterprise product owner, including implementation, configuration, and ongoing platform evolution. 2.    Design and maintain the enterprise journey framework, including taxonomy, hierarchy, and lifecycle standards to ensure consistency, usability, and scalability. 3.    Establish and enforce platform policies, journey standards, metadata, access, and data stewardship to ensure quality and compliance. 4.    Integrate and optimize data connections across client/teammate feedback, operational metrics, analytics platforms, and enterprise systems to enable a unified view of journeys. 5.    Monitor and evaluate platform performance, data quality, and integration health, resolving issues and driving continuous improvement. 6.    Develop and implement repeatable operational processes for onboarding, user management, workspace setup, release management, and issue resolution. 7.    Collaborate and influence cross-functional stakeholders (Service Design, Journey Architecture, Product, Data, Technology, Risk, Compliance) to embed journey management as an enterprise capability. 8.    Enable and coach teams through training, onboarding, and best practices to drive adoption and effective use of journey management tools and methods. 9.    Measure and communicate platform adoption, journey quality, and business impact through dashboards and reporting to inform decision-making and prioritize improvements.

Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1.    Bachelor's degree in Computer Science, Software Engineering or