Customer Relationship Manager

Description & Requirements

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At Jack Henry, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. We are seeking an Advisory Customer Relationship Manager to join our Jack Henry CRM Team. In this position, you will be managing business relationships with all banking customers using Jack Henry's core solutions (Silverlake, CIF 20/20, and Core Director). You will serve as a single point of contact to resolve complex issues and work on a variety of diverse projects. You will use excellent judgment to select techniques and evaluate criteria for obtaining solutions. This team works with multiple departments within Jack Henry to help facilitate effective communication with our customers and organizational support. This position may be worked remotely within the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, PERM). The salary range for this position is $90,000-130,000 and will be determined based on location and experience level. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity. What you’ll be responsible for: Builds and maintains close working relationships with all levels of customer staff and management to understand specific business needs, tactical needs, and strategic goals. Maintains a high degree of communication with the management of each customer, including regularly scheduled conference calls and onsite customer visits. Assists with research of identified issues and reports pertinent findings to JHA management. Assists with issue management and escalation for established and new customers including during release and update cycles. May perform other job duties as assigned. What you’ll need to have: 10 years of back-office banking operations experience or customer relationship experience within the banking or financial industry. Experience communicating with executive level leadership within a financial institution, FinTech, etc. Must be able to travel 25% of the time to assigned clients. What would be nice for you to have: Bachelor’s Degree, Experience supporting JH products and services. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team. Why Jack Henry? At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the foundation of our culture. We recognize that our associates are the key to our success, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that