TOC Site Lead

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Position Overview The Site Lead is responsible for managing and coordinating facility operations at designated site(s), serving as the primary on-site operational leader. This position ensures the effective delivery of integrated facility management services, maintains high client satisfaction, and drives operational excellence through oversight of building systems, vendor management, and service delivery teams. The Site Lead partners closely with clients and service providers to meet contract deliverables, maintain operational uptime, and implement continuous improvement initiatives.

Operational Management Oversee day-to-day facility operations and service delivery at assigned site(s), ensuring all building systems function optimally and service standards are consistently met Coordinate and manage integrated facility management services including maintenance, building operations, and vendor performance to ensure seamless service delivery Monitor and maintain operational uptime targets and respond promptly to facility issues and service requests Implement and drive cost savings initiatives and energy consumption reduction programs aligned with client objectives Client & Relationship Management Serve as the primary on-site point of contact for client stakeholders, maintaining strong relationships and ensuring high satisfaction with services provided Address client concerns proactively and resolve issues efficiently to maintain trust and service quality Participate in client meetings and provide regular updates on operational performance, initiatives, and improvements Collaborate with regional and functional peers to ensure consistent delivery of services and best practices Compliance & Contract Delivery Achieve contractual requirements and performance targets including work order management metrics and KPI goals Ensure compliance with all applicable local, state, and federal regulations pertaining to facility operations Maintain thorough understanding of contract requirements and ensure team adherence to service level agreements Support implementation of portfolio-wide initiatives and standard operating procedures Team & Vendor Management Supervise and develop on-site team members, providing coaching, performance feedback, and growth opportunities Manage vendor and subcontractor relationships, ensuring delivery of quality services while maintaining safety standards Foster a collaborative team environment and promote a one-team mentality across service delivery functions Participate in staff succession planning and talent development initiatives Financial & Budget Management Support site operational budget management, contributing to the achievement of budget targets and cost control objectives Assist with tracking expenses and identifying opportunities for operational efficiencies Support timely collection of management fees and reimbursements from third-party tenants as applicable Required Qualifications Education & Experience Bachelor's degree or equivalent work experience in Facilities Management, Building Operations, or related technical field Minimum of 5-7 years of facility management experience with working knowledge of building systems including mechanical/electrical systems, architectural maintenance, and building automation Demonstrated experience managing facility operations and coordinating service delivery