KYC Operations Senior Analyst

The KYC Operations Senior Analyst is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi. The KYC Premium Client Executive (PCE) is an intermediate-level professional responsible for managing end-to-end Know Your Customer (KYC) activities for premium SMB and Commercial Banking clients, including onboarding, periodic reviews, remediation, and regulatory compliance, while partnering with clients and internal stakeholders to deliver a seamless client experience, mitigate risk, and ensure adherence to Citi’s AML/KYC policies and standards Responsibilities KYC professional, focus on the core responsibilities, client interaction, and compliance ownership: Manage end-to-end KYC activities for premium SMB/CCB clients, including onboarding, periodic reviews, trigger events, modifications, and remediation cases. Act as the primary liaison between clients, Business, and Operations teams to ensure timely completion of KYC requirements and regulatory compliance. Review, validate, and analyze client documentation and data to ensure accuracy, completeness, and adherence to AML/KYC standards. Monitor and track assigned KYC portfolios, proactively managing risks, escalations, and SLA commitments throughout the case lifecycle. Coordinate with global and regional stakeholders to resolve at-risk cases, support client queries, and deliver a seamless client experience. Drive operational excellence through accurate case management, documentation, process improvements, and strong compliance governance.

3-5 years of relevant experience in Banking Operations, KYC, AML, Client Onboarding, or related functions. Experience supporting account opening, KYC reviews, and regulatory due diligence processes. Strong stakeholder management and client-facing experience. Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment. Education : Bachelor's degree/University degree or equivalent experience Must have: Working knowledge of KYC, AML, and regulatory requirements. Strong communication and interpersonal skills. Strong attention to detail and analytical mindset. Proactive, adaptable, and willing to learn. Team player with the ability to collaborate across functions and regions. Good to Have Proficiency in Mandarin, Cantonese, Thai, or Vietnamese. Experience working with global stakeholders and regional teams. Familiarity with AI tools and the ability to identify process improvement opportunities through technology and automation. Working Arrangement Normal working hours: 9:00 AM to 6:00 PM. Hybrid work arrangement: 3 days per week in office. Follows Malaysia public holidays. ------------------------------------------------------ Job Family Group: Operations - Services ------------------------------------------------------ Job Family: Business KYC ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Most Relevant Skills Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation. ------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.   If you are a person with a disability and