Senior Consultant, Enterprise Incident Management (Enterprise Resiliency Office)

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Overview This is a senior operational resilience role within Northern Trust's global Enterprise Incident Management (EIM) team and forms part of the broader Enterprise Resiliency Office. Operating within a 24x7 follow-the-sun model, the role is responsible for coordinating and managing incidents throughout the lifecycle, including detection, response, escalation, communication, service restoration, and post-incident review. The position plays a critical role in delivering consistent incident management practices across the organization, enabling rapid response, minimizing business disruption, and strengthening overall operational resilience.

Incident Management Monitor, assess, and coordinate the response to actual or potential business-impacting incidents across the enterprise. Activate and facilitate incident response teams and escalation processes in line with established severity criteria and governance requirements. Lead cross-functional response efforts involving Business Units, Technology, Risk, Compliance, Legal, and other stakeholders to drive timely resolution. Maintain situational awareness, assess business impacts and risks, and support decision-making throughout the incident lifecycle. Ensure incidents are accurately recorded, managed, and progressed through to closure. Communication and Stakeholder Management Deliver clear, timely, and consistent communications to senior leadership, impacted stakeholders, and response teams. Coordinate internal and external communications, including regulatory, client, vendor, and partner engagement where required. Build and maintain effective relationships with key stakeholders to support incident response and operational resilience objectives. Incident Governance, Reporting, and Documentation Ensure compliance with enterprise incident management policies, standards, and procedures. Maintain accurate records of incident actions, decisions, timelines, and outcomes. Support incident governance activities, including metrics, reporting, trend analysis, and management information. Post-Incident Review and Continuous Improvement Facilitate Post-Incident Reviews (PIRs) and After-Action Reviews to identify root causes, lessons learned, and improvement opportunities. Track remediation actions through completion and validate the effectiveness of corrective measures. Drive continuous improvement initiatives to enhance incident management capabilities, controls, and response effectiveness. Operational Resilience and Framework Support Support the development and maintenance of incident management frameworks, playbooks, procedures, communication templates, and supporting documentation. Contribute to operational resilience initiatives, including incident readiness, business continuity integration, scenario testing, and response planning. Deliver training, awareness, and guidance to stakeholders on incident management processes, escalation requirements, and response roles and responsibilities.

Working knowledge of incident management, operational resilience, business continuity, or related risk and control frameworks. Strong understanding of operational and business functions across custody, custody