Service Manager

Description & Requirements

Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We have an exciting opportunity for you to become our Service Manager across Gloucestershire and Bristol, so you need to live locally or within a commutable distance of these areas. We are looking for someone who is dynamic, adaptable and wanting to make a difference to people’s lives. The Service Manager is accountable and responsible for the successful delivery of a portfolio of health improvement and lifestyle services contracts across Bristol and Gloucestershire, primarily our Adult and Child Weight Management service. They will lead and support multidisciplinary teams to deliver high-quality, evidence-based services that meet and exceed contractual requirements, improve population health outcomes and reduce health inequalities across multiple local authority areas. The role requires regular face-to-face engagement with commissioners, local authority representatives, healthcare partners, community stakeholders and delivery teams to maintain strong working relationships, support service development, review performance and identify opportunities for continuous improvement and innovation. As part of this the Service Manager will: • Lead, motivate and support the day-to-day operations of the contract portfolio, ensuring teams are appropriately trained and competent to deliver lifestyle, prevention, screening and behaviour change services to the highest standards of care. • Create and deliver effective strategies to maximise participant and stakeholder engagement, drive referrals and achieve contractual performance targets across all commissioned services. • Build and maintain strong partnerships with commissioners and key stakeholders through regular face-to-face performance reviews, contract meetings, service visits and collaborative development activities. • Ensure an evidence-based approach that quantifies and qualifies impact through robust data capture, reporting, evaluation, feedback and case studies across the portfolio.

1. Manage, lead and deliver performance, quality, compliance and financial targets across a portfolio of health contracts operating within the West Midlands, including: • Achievement of Key Performance Indicators (KPIs), quality and compliance targets • Adherence to quality standards, policies, and procedures • Deliver strategy to market and promote the service to ensure referrals to the service are appropriate, in line with targets and match inclusion criteria requirements • Ensure service risks, barriers and issues are identified and contingency plans are agreed with Senior Management Team 2. Create and establish strong working relationships with internal and external stakeholders and partners • Create links and pathways with local services, community organisations and agencies that complement the aims of the service • Ensure effective working relationships with locally based health improvement programme leads and managers • Promote the service and provide advice and support for referring agencies on the strengths and skills of the service to meet their customers' needs • Be a strong conduit between the service and the Commissioners, together with any national and regional networks supporting the development of national and local health aims • Facilitate communication and development of relationships between delivery team and wider primary and community care services / groups • Overarching management of performance and financial data assigned to partner Service Level Agreements and sub-contractor contracts, including the