Manager, Property & Workplace Services

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Profile Summary • Reporting to the Head of Workplace Services, the Manager, Property & Workplace Services provides strategic leadership for the management and optimisation of Prudential's corporate and Agency property portfolio. The role serves as Prudential's client-side lead for governance of workplace services, contracts, projects and service providers, and is accountable for safe, reliable, compliant and value-driven outcomes through disciplined commercial stewardship, risk management and performance oversight.

Key tasks and accountabilities Property, leasing and occupancy • Provide strategic oversight of the corporate and Agency property portfolio, including leasing, renewals, relocations, expansions, contractions, terminations and reinstatements. • Direct occupancy planning, space utilisation and portfolio optimisation to support business and workplace requirements. • Lead landlord and building-management relationships, ensure compliance with lease obligations and oversee critical dates and milestones. • Sponsor and direct fit-outs, relocations and workplace enhancements from business planning through operational handover. Workplace services and provider governance • Lead client-side governance of IFM, hospitality, workplace experience, records, technology and specialist providers. • Establish and govern service expectations through KPIs, SLAs, governance reviews and business reviews. • Direct the resolution of material escalations, hold providers accountable for remediation and drive measurable performance improvement. Contract and commercial management • Serve as Contract Owner or Contract Manager for Workplace Services contracts and ensure delivery against contractual commitments. • Chair vendor-performance forums and oversee renewals, variations, extensions, sourcing and contract reviews. • Own budgets and forecasts, provide commercial challenge, assure invoices and submissions, and deliver savings and value-for-money outcomes. Workplace experience and service integration • Set and oversee service standards across reception, hospitality, events, pantry, refreshments and food and beverage services. • Engage senior stakeholders to anticipate service requirements and sponsor customer-experience improvements. • Orchestrate providers, landlords and workplace partners, establish clear accountabilities and eliminate service gaps or overlaps. Risk, compliance and resilience • Own workplace operational risk, provider compliance, audits, remediation and Third Party Risk Management requirements. • Lead business continuity and operational resilience planning and ensure contracts meet Prudential governance requirements. Projects and transformation • Provide business leadership for Workplace Services delivery for relocations, fit-outs, reinstatements, refurbishments and workplace enhancements. • Align business units, landlords, consultants, contractors and providers, while maintaining executive oversight of budgets, risks and milestones. • Assure operational readiness, transition and handover into business-as-usual operations. • Lead Workplace Services transformation and operating-model improvements to strengthen service delivery and governance. Who we are looking for Competencies & Personal Traits • Executive-level commercial judgement with proven financial, contract and vendor-management capability. • Sound corporate real estate, leasing, workplace operations and service-governance expertise. • Strong