Sr. PM, Shipping COGS, RBS : Cost to Serve

About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. About RBS The RBS group in an integral part of the Amazon online product lifecycle and buying operations. The team's goal is to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. Within RBS, the World Wide Defect Elimination team strives to reduce the problems identified with the products. The team’s primary role is to identify root cause, eliminate the defect and implement solutions to fix the issue permanently, thereby improving customer experience. The tasks handled by this group have a direct impact on customer buying decisions and online user experience. Our team is looking for a Program Manager to help enable Cost To serve for Amazon by implementing Key business initiatives. The primary objective is to reduce Cost To Serve for Amazon and enable “Free Cash Flow” by optimizing the Cost per shipped unit economics across the supply chain systems. Why You’ll Love This Role • Impactful Leadership: You’ll lead critical projects that directly influence Amazon’s supply chain cost structure and operational performance, driving measurable results. • Strategic Influence: Collaborate across global teams, including finance, operations and technology, to shape strategies that improve operational efficiency and customer satisfaction. • Data-Driven Innovation: Leverage analytics, including cost and volume driver frameworks, to uncover insights and optimize supply chain performance. • Professional Growth: Join a supportive, fast-paced environment with access to mentorship, leadership development and opportunities to grow your career. Key Job Responsibilities • Define and Drive Business Goals: Lead strategic initiatives to reduce Cost to Serve (CtS) across key area related to shipping costs and operational inefficiencies. Own the lifecycle of these initiatives, from problem definition to solution implementation, with limited leadership direction. • Data-Driven Decision-Making: Use advanced analytics tools to uncover inefficiencies, analyze cost and volume drivers, and develop actionable solutions. Drive detailed discussions based on data insights and align cross-functional teams on high-priority initiatives. • Financial Collaboration: Partner with finance teams to validate cost models, forecast savings and ensure alignment with Amazon’s financial goals. Make trade-offs between short-term cost reductions and long-term strategic objectives to maximize financial impact. • Cross-Functional Leadership: Collaborate with cross-functional teams across finance, operations and supply chain to implement scalable solutions. Unblock teams to increase speed of delivery and ensure alignment on program goals. • Root Cause Analysis (RCA): Conduct deep dives into defects to identify systemic inefficiencies, leveraging frameworks like Upstream Defect Elimination (UDE). Influence technology decisions and external entity interactions to resolve complex, undefined problems effectively. • Stakeholder Engagement: Communicate effectively with senior leaders, presenting data-driven insights and recommendations to influence decision-making. Trusted to present decisions to leaders up to three tiers above level, driving alignment across diverse areas. • Scalable Solutions: Develop and implement scalable programs across