Sr. Software Engineer

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.

Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.

Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.

Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.

We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.

We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.

Your role Our microservices platform team provides the reliable, scalable infrastructure that empowers our entire engineering organization. As we expand our scope to build infrastructure that supports both traditional SaaS services and cutting-edge agentic needs, you will play a pivotal role in evolving our platform from serving core products to enabling reliable, repeatable infrastructure patterns across the company.

As a Sr. Software Engineer on this team, you will own significant parts of our roadmap, balancing long-term technical vision with incremental delivery. You will design and operate foundational systems, including infrastructure-as-code, multi-region architecture, and cloud resources, while partnering with engineering teams to solve complex problems. This role combines hands-on backend development with platform design, production ownership, and technical leadership.

• Own the 6-12 month roadmap for parts of our shared microservices infrastructure, breaking complex goals into actionable, incremental phases that deliver continuous business value.

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