APPLICATION SUPPORT L2

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APPLICATION SUPPORT L2

Guadalajara

Jalisco

8/14/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

application support experience.

[Must have] End-to-End Incident Ownership: Ability to triage, troubleshoot, assess business impact, and resolve critical production issues. [Must have] ITSM Processes: Strong understanding of Incident, Problem, and Change Management, including RCA activities. [Must have] Database Troubleshooting: Hands-on SQL validation and troubleshooting in Oracle/PostgreSQL environments. [Must have] Operational Mindset: Understanding the application they are supporting, comfort with on-call support, incident bridges, and structured troubleshooting across complex application dependencies. [Good to have] Observability & Monitoring: Active log analysis and dashboard usage in tools like Datadog, Splunk, or CloudWatch.

MEXICO CITY LOCATION   ͏

Do

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE