PHI - Specialist-RUG Operations

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Prudential (UK) in partnership with the HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer. This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions. Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory! Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience. To partner us in this mission, we are looking for a talented… Senior Analyst_Group Operations As a Lead, your typical week might include the following Participate in designing of customer and distributor lifecycle journey and use this as basis to test relevant business applications as User Work with technology testing partners, review test documentation and execute, support or lead (where required) user acceptance testing activities, including validating business requirements have been met and quality products are delivered. As part of the initial launch team, be prepared to execute business transactions as and when required Work in close collaboration with technology organization in designing and delivering such tools/ solutions that would exceed customer onboarding expectations Develop processes, procedures, and documentation to support the successful transition of projects in business-as-usual mode Become bridge between various business functions – Product, Technology, Underwriting, Claims, Finance, Compliance to deliver Customer and Distributor Promise Own technology applications and ensure both business requirements and unit test are executed with efficacy Conceptualize and incorporate exception management process so that Service Delivery failures are identified and remediated before impacting Customer or the Distributor Work with agile and lean mindset by relying on technology for transaction management and focus on Customer and Distributor Value Preposition Implement process controls to avoid any kind of regulatory, reputational or financial breaches You could be the right candidate if you Have a bachelor’s degree from a recognized institute Have solid foundation in Insurance Operations Have deep functional understanding of Technology and Digital solutions Are not intimidated by the rapidly changing customer or distributor expectations and can keep up with constantly evolving technology solutions Able to think on your feet to navigate through the ecosystem and deliver solutions Are obsessed with providing Customer delight moments and can influence stakeholders in the process Are a highly driven individual who goes that extra mile to deliver an outstanding product to the business team and end users/customers. Demonstrate the ability to work in a fast paced and hyper-growth environment using agile methodologies where Customer and Distributor expectations can be changing This could be the gig for you if you… Are passionate about bringing truly consumer centric ideas and products into reality to help customers be healthier; you enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. Thrive in