CBS- BMC-Enablement - Ops Management-Supervising Associate

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Operations Coordinator   The opportunity   We are looking for a Supervising Associate – Operations Coordinator, who will be responsible for performing the activities mainly related to Brand & Marketing (B&M) operations management and partly project coordination. As part of the B&M team, you will coordinate with consistent, high-quality services to key stakeholders across verticals/ business segments.     Your key responsibilities

Issue Resolution: Promptly address operational issues to maintain service excellence and optimize client satisfaction. Understand client needs and ensure that operations align with delivering value to clients Relationship Management: Collaborate with key stakeholders and specialist areas to ensure tasks are delivered within agreed timeframes Cross-Departmental Collaboration: Facilitate collaboration to enhance operational efficiency and ensure client-focused outcomes Process Optimization: Analyze and improve business processes for enhanced efficiency and effectiveness Data Analysis & Data Management: Proficiently analyze data to make informed decisions and improve operational performance Execute data cleansing, update project forms, and manage project asset updates Deployment Activities: Orchestrate deployment activities for various projects Workflow Operations: Manage shared mailboxes and oversee ticketing items Budget Management: Contribute to budget planning, report preparation, and expense monitoring Project Management: Assist in planning, executing, and closing projects, including resource allocation and timeline management Procurement Support: Support the procurement process from requisitions to purchase orders and invoice processing Risk Management: Promptly identify, assess, and mitigate operational risks Web Management: Manage and update EY.com web pages, collaborating with the EY.com team to enhance web presence Documentation: Format presentations and decks, and handle SCORE submissions Event Support: Provide analyst briefing books, conduct surveys, generate event reports, and support webcast operations Meeting Coordination: Draft and publish meeting minutes and engage in research activities Leadership Skills: Demonstrate the ability to motivate colleagues and manage conflicts effectively Communication Skills: Exhibit strong verbal and written communication skills for effective collaboration with stakeholders Technology Proficiency: Possess familiarity with data analysis and operations/project management software and tools

Skills and attributes for success

Exceptional communication skills - both written and verbal Demonstrate strong organizational skills and critical thinking abilities Demonstrate strong interpersonal, analytical skills, problem-solving and decision-making skills Exceptional attention to detail Contribute as an effective team member and take accountability for deliverables Flexible and willing to adjust to multiple responsibilities to align with developing business requirements, shifting priorities and rapid changes

To qualify for the role, you must have

Overall – 8-10 years of experience; 4-5 years of relevant experience Bachelor’s degree or master’s degree Flexibility to support UK/US time zone Experience working with global clients

Ideally, you’ll also have

Practical experience of working in MS Excel, Word, PPT, Outlook, Teams, PowerBI, SharePoint, OneDrive Experience in building ey.com pages preferred Knowledge in Project Management concepts and methodologies Good understanding of brand, marketing, and communications