Technical Writer II

Company Overview At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Aperçu de l’entreprise Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr. Department Overview Department: Technical Documentation Team for Video Security and Access Control Do you love taking on tough challenges? We need a dedicated technical writer, who is all about the customer. Motorola Solutions is seeking a dynamic, self-motivated, and enthusiastic technical writer. As the primary writer owning one or more documentation portfolios end-to-end, you will drive the entire content lifecycle from initial requirements gathering and scoping, to architecting the information, executing deliverables, publishing, and long-term maintenance.

We are seeking a customer-focused Technical Writer to design, develop, and evolve our product documentation. In this role, you will collaborate closely with Engineering, UX, Support, and Marketing teams to transform complex technical specifications into intuitive, high-quality user assistance. You will champion a "customer-first" content strategy, leveraging modern authoring tools and AI to continuously improve content delivery and process efficiency.

Content Creation & Maintenance: Develop and update clear operational, installation, and configuration procedures across multiple delivery platforms, including web-based publications, embedded user assistance, multimedia, and paper. Information Gathering: Conduct interviews with developers, users, and technical subject matter experts to gather accurate technical details for new products and features. Customer Experience Focus: Create highly structured, user-friendly documentation that prioritizes the customer journey and content usability. Cross-Functional Collaboration: Partner with cross-functional teams (UX, Engineering, Support, Training, and Marketing) to advocate for customer-first content and successfully manage change-management. Process Optimization: Analyze existing tools, workflows, and deliverables to identify efficiency improvements, recommending and leading the implementation of creative solutions. Strategy & Innovation: Research and champion modern solutions to elevate documentation quality and customer content experiences.

Multi-Format Publishing: Proven experience delivering various publication types, including online content syndication and multi-channel outputs. Madcap Flare Expertise: Professional proficiency with MadCap Flare authoring, single-sourcing, and publishing workflows. Modern Documentation Principles: Hands-on experience building "HTML-first" documentation where "every page is page one" (structured, topic-based writing). AI Tool Leveraging: Ability to effectively utilize AI writing and productivity tools to enhance documentation quality and execution efficiency. Influence & Alignment: Exceptional communication and consensus-building skills, with a track record of leading by influence across