Customer Service Representative - Iberia - Portugal

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life Make an impact where healthcare meets customer experience   At Medtronic, our mission is to alleviate pain, restore health and extend life. Every day, healthcare professionals around the world rely on our technologies to care for patients.   As we build our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional service and thrive in a fast-moving environment.   This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.   Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

No two days are the same, but as a Customer Care Representative within Service & Repair, you will:   Act as the primary point of contact for customers throughout the service and repair journey   Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience   Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues   Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up   Support quality and compliance requirements in a highly regulated MedTech environment.   Contribute to process improvements and continuous improvement initiatives   Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day     What success looks like   You create confidence for customers   You communicate clearly   You pay attention to details because quality matters   You adapt quickly when priorities shift   You find solutions rather than obstacles   You contribute to a positive team environment where people support one another and celebrate successes together   What you'll bring   We are interested in your potential as much as your experience.   You may be a great fit if you have:   High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment  A genuine passion for helping customers and solving problems   Strong communication skills and the ability to build positive relationships   Excellent attention to detail and a quality-focused mindset   The ability to manage multiple priorities in a fast-paced and continuously evolving environment   A proactive approach and willingness to take ownership   An interest in healthcare, medical technology or technical service environments   Professional proficiency in Portuguese language Professional proficiency in English; an additional European language is highly valued   Experience with ERP or CRM systems such as SAP or Salesforce is beneficial but not essential.     Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities