Promotions Program Manager - Operations & Servicing

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency:  English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: In accordance with Truist in-office policy, this role will be in office, 5 days/week. Manage the operations, servicing, governance, and risk/control framework of the promotions capability portfolio responsible for enabling consistent, scalable, and well-controlled delivery of promotional offers. Lead and/or coordinate work-streams across the Promotions Program Office, product, marketing, channel management, servicing, risk, governance, compliance, and other areas to improve operational capabilities, process discipline, teammate readiness, and efficiencies within the program. Set the program direction and communicate individual and team priorities. ESSENTIAL DUTIES AND RESPONSIBILITIES  Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.   1.     Manage a significant portion of the overall promotions operations and servicing framework supporting the promotions capabilities portfolio and ensure that promotion-related processes, tools, documentation, governance routines, and resources enable consistent and controlled execution.  Ensure team and individual deliverables are focused on and prioritized to achieve operational, risk, control, and program goals for the line of business.     2.     Advise operations and servicing leaders within the department on new and emerging needs for process design, change readiness, escalation paths, and documentation to ensure new promotions and capabilities are launched with minimal risk and focused on optimal client and teammate experience. 3.     Assist Group Senior Manager in partnering with key functional management within the Promotions Program Office and across product, marketing, lines of business, channels, IT, servicing, risk, governance, and other areas to develop and implement operational initiatives, readiness routines, and capability enhancements that support effective promotion delivery.   4.   Make recommendations on development priorities for the overall Promotions roadmap and to augment promotions capabilities, including operational, servicing, documentation, risk/control, and continuous improvement needs. May manage third party dependencies.  5.     Lead conversations with analytics, channel managers, servicing partners, and internal stakeholders to define operational measures that complement KPI/KRP tracking, assess operating model performance, and provide insights on process effectiveness, servicing trends, risk indicators, and improvement opportunities.  Report regularly to internal clients, Promotions Program leadership, and other stakeholders as required.  6.     Minimize risk in promotion design and delivery by understanding regulations and control expectations related to promotional offers and proactively fostering collaboration with Legal, Compliance, Tax, DCXM Governance, and Promotions Program Management leads to guide and implement risk improvements in promotion processes, platforms, controls, documentation, and design. 7.     Safeguard and improve departmental processes to further scale performance in promotions intake, readiness, servicing, governance, design,