Operations Analyst

Legal Entity: Honda Federal Credit Union Business Unit: Honda Federal Credit Union   Department: Operations

Division: 1CU Workstyle: Remote Eligible up to 20%   Career Level: 2   Job

Job Purpose



The Operations Analyst role works with vendors to resolve system issues and is a subject matter expert on a variety of projects for member service systems and procedures. The Operations Analyst assists HFCU staff with issues pertaining to member accounts, HFCU services and system.

Key Accountabilities



• Product/system quality control – Monitor system performance to ensure end user experience is optimal

• Digital banking support – monitor systems to ensure availability to end users, take immediate action when made aware of system issues. Test and approve release of new features or application updates to ensure digital banking services are kept current

• Troubleshooting system anomalies or failures – work with appropriate support groups and business partners to make services available to end users as soon as possible

• Episys system release management – communicate new items to applicable departments and coordinate testing of features prior to the release being moved to the live environment, own the testing for any items impacting the member service team

Qualifications, Experience, and Skills



• High School diploma required

• Three to five years in a financial services environment In-depth knowledge of HFCU systems such as Symitar, Akcelerant, Action, etc.

• In depth knowledge of HFCU policies and procedures

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