Associate Director - GTF Repair Delivery Assurance Lead (Onsite)

Location: US-CT-EAST HARTFORD-OBG ~ 400 Main St ~ BLDG OBG

 Position Role Type: Onsite

 U.S. Citizen, U.S. Person, or Immigration Status Requirements: This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

 Security Clearance Type: None/Not Required

 Security Clearance Status: Not Required At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.  Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

The Delivery Assurance Lead is responsible for establishing, managing, and continuously improving the Delivery Assurance (DA) team for the aftermarket repair network. This role ensures repair purchase orders (POs) meet Gate 3 Start (G3S) need dates by proactively engaging Designated Service Providers (DSPs), resolving constraints, driving accountability, and coordinating alternate routing solutions when required. The Lead serves as the central escalation point for all flow-disrupting issues and provides critical visibility to Network Operations and DAT customers. This is a supervisory position ultimately responsible for 1-3 Delivery Assurance Specialists. Function Leadership & Strategy Create and manage the Delivery Assurance function, including structure, standard work, processes, and reporting. Develop and deploy proactive methods to ensure commit dates align with G3S need dates. Establish KPIs, dashboards, and communication standards for internal and external stakeholders. Operational Execution Lead daily oversight of repair PO delivery profiles across the GSP GTF Repair Network Oversee gap identification for commit dates and ensure recovery plans are executed effectively. Direct and support escalations related to shortages, Eagle Net cases, quality holds, engineering data needs, and DSP capacity issues. Partner closely with DAT customers to validate requirements, align priorities, and ensure operational readiness. Supplier Engagement & Performance Drive structured weekly and monthly reviews with DSPs to reinforce accountability. Review performance trends, commit adherence, issue recurrence, and develop formal corrective action plans for underperforming suppliers. Support Supplier Quality and Supplier Management teams during escalations and performance reviews as needed. Cross-Functional Collaboration Provide timely visibility to Network Operations, signaling when alternate routing or expedited solutions are required. Align recovery strategies with DAT, Network Ops, Planning, Procurement, and aftermarket leadership teams. Communicate risks and performance trends in a clear, data-driven manner. Data, Reporting & Analytics Oversee creation and maintenance of tracking mechanisms to document conversations, escalations, recovery actions, and resolutions. Ensure dashboards and reports are accurate, timely, and actionable for leadership and stakeholders. Leverage insights to identify systemic performance issues and