Work Management Specialist II

Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, August 16, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. The location for this position can be at a ny Duke Energy regional headquarters .  Applicant must reside within a reasonable daily commute to a Duke Energy facility. The exact location will be determined at the time of offer based on business needs.

This position is the intermediate level of the Work Management Specialist classification hierarchy.  Employees at this level solve more complex problems and this position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services. The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service. This position may also be utilized to provide administrative support to multiple managers and serves in a non-exempt capacity.

Maintains excellent customer service to operations, management, and customers Ensures work is scheduled and managed to meet an established timeline Develops an increasing knowledge of the organization, procedures, and customers. Efficiently uses available tools or systems to effectively communicate reliability details to external customers Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends Takes ownership of customer issues and problems until resolved Assists with resolving customer escalations submitted by the CCO through the Customer Resolution Tool and manages Customer Ready Work/AC Work - UG repairs to meet customer/builder deadlines. Facilitates communication between internal and external customers Reports job status details to appropriate personnel as needed - communicating daily with C&M and Designers to ensure customer's needs are met. Monitors various reports to ensure process adherence to achieve customer-related goals - manage 40 plus reports and queries related to Close Work, capital and O&M Blanket, UG Repair/Replace, Customer Ready Work, Damage Claims, Locates - new and refresh, Open prereq, Site Restore-research for responsible party assign to CS or RS for resolution, Upgrade, 295A, Null, Error, Inprg w/no labor, Default, Suspend, request to cancel and MB, Daily All -check outage notes that requires follow-up and verify SR or WO was created, also check SAP for correct meter install/remove verification vs daily all and update SAP ZTMD inspection requirement as needed. Effectively communicates with C&M leadership and employees regarding proper execution of work. Maintains knowledge of Engineering and Construction standards, compatible units, construction prints, etc. used in Distribution, Customer Experience & Services-providing feedback to EDAs and Designers. Audits work performed to ensure customer is billed accurately and timely-researching and supporting -research, create billing for after-hours trip charges, create billing for temporary meters that do not process through SAP correctly, analyze PowerBi report to resolve ghost meters in the 15–44-day timeframe. See description below of programs for researching ghost meters. Provides research, root cause analysis, and resolves customer issues Processes highway relocation work