Analyst - Finance Operational Excellence

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title: Analyst - Finance Operational Excellence, Finance Shared Services Location: Philippines Position Summary: The Analyst, Operational Excellence is a key contributor to the Finance Shared Services Center (FSSC), supporting the execution of process improvement, automation, and governance initiatives. This role works closely with the Operational Excellence team and cross-functional partners to help drive efficiency, enhance controls, and support the delivery of high-quality finance operations.

Work with FSSC leaders, members and other finance teams to provide PMO support to ensure all project deliverables are complete, thorough and of high quality. Assist in the execution of operational excellence initiatives, including process mapping, documentation, and reengineering. Support project tracking and reporting activities, ensuring timely updates and alignment with project goals. Collaborate with FSSC teams to identify opportunities for automation and process optimization. Maintain and update standard operating procedures (SOPs) and workflow documentation. Contribute to the intake and governance process by helping monitor project stage-gates and performance metrics. Partner with different teams in any automations, efficiencies and reporting. Assist in building, testing, and documenting simple tools, scripts, or workflow solutions using AI-assisted development where applicable. Provide administrative and coordination support for local and global projects. Foster collaboration across teams to support a culture of continuous improvement and operational excellence. Perform other duties as assigned. Qualifications / Skills Required and Preferred Bachelor’s degree in Finance, Accounting, Business Administration, Information Systems, Data Analytics, or a related field. Minimum of 2 years of experience in finance operations, shared services, reporting, data analytics, or process improvement preferred. Basic to intermediate knowledge of Tableau , including report viewing, validation, refresh checks, and dashboard maintenance. Exposure to Snowflake , SQL , or similar data platforms preferred. Exposure to AI-assisted development of simple tools, scripts, reports, and workflow solutions for process improvement. Ability to review data sources, validate report completeness, and identify data gaps or inconsistencies. Good Excel skills, including basic formulas, lookups, pivots, and data checks. Exposure to ERP systems, finance tools, or reporting platforms is an advantage. Good attention to detail and organized work approach. Good communication skills, with ability to coordinate with stakeholders, data owners, and technical teams. Willingness to learn reporting tools, data processes, and basic automation concepts. Good problem-solving skills to help address reporting, data, and operational issues. Ability to manage priorities and deliver within tight deadlines. Flexibility to adapt to changing business needs, reporting requirements, and team priorities. #LI-PR1 #LI-Hybrid Working at Genesys AI at enterprise scale  – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year. A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work. Growth in the AI era – Build