Client Services Manager 1, Enterprise Direct Sales

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Responsible for contributing to the delivery of the sectors sales targets and business objective as a primary face to the customer for account stewardship. Has in-depth experience, knowledge and skills in own discipline. Works independently with minimal-to-no supervision while also demonstrating the ability to lead projects and initiatives autonomously.

Core Responsibilities Using telephony and network infrastructure knowledge, analyze and determine course of resolution of customer inquiries and outages to include routing of customer inquiries to appropriate critical business partners, (e.g. NOC, ECC, XOC, Regional Tech Ops, Sales and NETO) ensuring optimum response and resolution. Key player in maintaining a line of sight into customers' networks with a proactive approach in providing technical solutions and driving for true root cause analysis of customer network issues. Utilizes knowledge of clients' infrastructure and technical configurations to provide input to internal partners on scheduled maintenance events that would impact client change control guidelines. Initiate and coordinate with technical teams regarding root cause analysis of outages and communicate impact to customer ensuring customer understanding and acceptance. Ultimate customer advocate from onboarding and throughout customer lifecycle largely focusing on post sales activity surrounding solution implementation and post install support and network health. Meet with customer as part of the account team to review mutual expectations of business governance activities, sales and commercial inquiries, as well as, service issues related to the health of the account and agreed upon SLAs. Perform comprehensive monthly and quarterly customer strategic business and service reviews and develop improvement plans focused overall service experience. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Communication, Customer Experience (CX), Proactive Behavior, Taking Initiative Compensation National Pay Range: $55,700.47 USD-$130,547.97 USD Illinois Pay Range: $59,181.75 USD - $114,882.21 USD Colorado Pay Range: $62,663.02 USD - $120,104.13 USD Hawaii Pay Range: $73,106.86 USD - $109,660.29 USD Washington DC Pay Range: $80,069.42 USD - $120,104.13 USD Maryland Pay Range: $66,144.30 USD - $120,104.13 USD Minnesota Pay Range: $62,663.02 USD - $109,660.29 USD New York Pay Range: $66,144.30 USD - $130,547.97 USD Washington Pay Range: $62,663.02 USD - $125,326.05 USD New Jersey Pay Range: $69,625.58 USD - $125,326.05 USD Vermont Pay Range: $66,144.30 USD - $104,438.37 USD Massachusetts Pay Range: $69,625.58 USD - $125,326.05 USD Virginia Pay Range: $62,663.02 USD - $120,104.13 USD Maine Pay Range: $62,663.02 USD - $104,438.37 USD California Pay Range: $62,663.02 USD - $116,042.64 Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors